J.D. Power ratings by region (out of 1000)
- California: N/A
- Central: N/A
- Florida: N/A
- Mid-Atlantic: N/A
- New England: 855 — above average
- New York: N/A
- North Central: N/A
- Northwest: N/A
- Southeast: N/A
- Southwest: N/A
- Texas: N/A
Looking to learn about Amica Mutual Insurance? We’ve got you covered. Keep reading to find out about Amica's pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Amica.
Comparing quotes is the best way to get the lowest rates from top insurers like Amica Mutual Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 29 | -51% |
| 2015 | 59 | |
| 2014 | 66 | +8% |
| 2013 | 61 | -- |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Above average |
|---|---|
| Policy Offerings | Above average |
| Pricing | Average |
| Local Agent | Average |
| Call Center Representative | Among the best |
| Insurer Website | -- |
| Overall Satisfaction | Among the best | |
|---|---|---|
| First Notice of Loss | Among the best | |
| Service Interaction | Average | |
| Appraisal | Among the best | |
| Repair Process | Average | |
| Rental Car Experience | Below average | |
| Settlement | Among the best | |
| Source: J.D. Power | ||
For drivers under 30 who have been with Amica under a family member’s insurance policy.
This discount is given to customers who install anti-theft devices. For example, an alarm system, active or passive alarms, or vehicle recovery/tracking systems.
For cars with four-wheel electronic stability control system.
Another service offered by Amica that’s a bit more exclusive from the other discounts. With Platinum Choice, you can get multiple levels of security for your car all in one package. Some of the benefits of Platinum include being able to customize your package policy with single coverage policies. These policies include Accident Forgiveness, Full Glass Coverage, Identity Fraud Monitoring, and Prestige Rental Coverage.
Roadside Assistance is part of Amica's Towing and Labor coverage add-on to your current auto policy. Even without Towing and Labor coverage, Amica roadside assistance can still help you get service to your car.
Call 866-286-9968 to receive help on the road right away.
Amica Mobile. This app helps you access the company’s website from your mobile device. Use it to make payments, file and track claims, view and save insurance ID cards, and get quotes. You can download Amica Mobile app here.
A.T. Vigneron started Amica in 1907 in Providence, Rhode Island. At first, Amica was organized as a mutual insurance company, owned by policyholders instead of stockholders. At that time, it offered only auto, fire, and theft insurance. Later in the century it added homeowners, marine, and personal excess liability insurance. In 1970, Amica also began selling life insurance under Amica Life Insurance.
Today, Amica is based in Lincoln, Rhode Island, and it is a direct writer of personal insurance. It is well known for its financial strength as well as for having great customer service. Also, Amica is the oldest mutual insurer of cars in the United States.
File a claim with Amica Mutual Insurance.
Another unique aspect of Amica is its Claims Advisor feature. A virtual Amica advisor walks you through the process of filing and tracking a claim. Each claim is assessed differently. So the results may vary based on the types of damages and type of claim you file with Amica.
Claims Site
Customer Service Site
Mailing Address:
For Auto Policies:
Amica Mutual Insurance Company
PO Box 9128
Providence, RI 02940-9128
Corporate Office Address:
Corporate Office
100 Amica Way
Lincoln, RI 02865-1167
Customer Service Phone Number: 1 (800) 242-6422